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Cancellation Policy

•All first time clients are required to book a consultation before there first treatment. •A minimum of 48 hours’ notice is required to cancel an appointment. • A minimum of 24 hours’ notice is required to reschedule an appointment. • Cancellations with less than 48 hours’ notice may result in your deposit being retained or a cancellation fee being charged. • No-shows will be charged 100% of the treatment cost and may be refused future bookings. • A non-refundable deposit £20 may be required to secure your appointment. • If you've had a facial treatment at another salon, a consultation is still required. Depending on the treatment you have had and when, your appointment need to be rescheduled, as some treatments cannot be carried out on the same day. • For massage appointments, please avoid eating a large meal or consuming a large amount of caffeine immediately before your treatment. • If you are feeling unwell, have a fever, or other condition that may affect your treatment, please contact us before attending. Your appointment may need to be rescheduled for your safety and ours. •By booking an appointment, you confirm that you have read and agree to the booking policy above.